Refund policy

Returns and Exchanges

If your candle arrives damaged or you’re unhappy with your order for any reason, please reach out to us at princessmatchstick@gmail.com within 14 days of delivery.

We’ll review your concern and offer a solution — whether that’s a refund, replacement, or another resolution that ensures you’re delighted with your experience.

Conditions

Because our candles are hand-crafted in small batches, we currently do not accept general returns once a candle has been lit or used.

To qualify for a replacement or refund, please include photos of any damage or defects when contacting us.

Refunds (if approved) will be processed to your original method of payment within 5–7 business days.

 

Final Sale Items

Limited-edition pieces, samples, and custom products are final sale and not eligible for return unless damaged or defective upon arrival.