Shipping & Returns

Shipping

All orders are shipped from our Seattle, WA studio.

Pre-orders: Begin shipping on September 16 in the order they are received.

In-stock items: Ship within 3–5 business days.

 

Once shipped, you will receive a confirmation email with tracking details. Delivery times depend on your location and chosen shipping method at checkout.

Happiness Guarantee

At Princess Matchstick, your joy matters to us. Every candle we create is made with care, and we want you to feel just as good about your experience as you do about your purchase.

 

If you’re not completely happy with your candle for any reason, simply contact us at princessmatchstick@gmail.com. We’ll listen, answer your questions, and work with you to make it right — whether that means a refund, replacement, or another solution that ensures you’re delighted with your experience.

 

Your happiness is our guarantee.